A new study from the University of Utah shows that the State of Utah spent $46 million less over five years by delivering services online than it would have by providing the same services “offline”—through government offices, by phone or mail. The study was conducted by the U’s Center for Public Policy & Administration.
“Utah is among the most-wired states and our tech-savvy citizens increasingly demand state service online,” says Mark VanOrden, chief information officer and executive director of the Utah Department of Technology Services. “We’ve responded with over 1,000 online services. Registering a new business or renewing a car registration is not just easier and more convenient for our consumers, it also saves money for the state. This study shows that making the state’s services available online is just smart business.”